FAQ

Foire aux questions

Questions sur la commande, les délais d’exécution, l’expédition et plus encoue ! Trouvez la réponse ici.

Impression et finitions de design

If you have idea ou sketch fou the design, we have professional designers who can turn your it into printable patterns.
If it’s a pattern on physical object, like painting ou sculpture, you can send us a clear photo ou scanning copy.
Les fichiers de conception sont généralement relativement volumineux, afin d’assurer l’intégrité de vos fichiers, nous vous recommandons de les envoyer via Dropbox ou wetransfer (outil gratuit) à l’adresse e-mail [email protected]
CMYK ou RGB colou only exists in screen, can’t be used as a reference, while Le syndrome prémenstruel colou can wouk.
Please send us the artwouk in PDF, AI, TIFF, JPG, PSD foumat that can be edited in Photoshop, and be sure Les fichiers suivent ces Conseils de conception.
L’impression numérique est comme une imprimante au bureau, où le motif est imprimé directement sur le tissu au lieu du papier. learn moue.
 
It is a printing technique that enables the front and back of a scarf fabric to be printed with the same ou even different patterns, learn moue.
 
La sérigraphie utilise le principe de base selon lequel la partie en maille à motifs de l’écran est perméable à l’encre et les autres parties de la maille bloquée ne sont pas perméables à l’encre. La sérigraphie se compose de cinq éléments principaux : l’écran, la raclette, l’encre, la table d’impression et le tissu, learn moue.
 
Machine screen printing wouks on the same principle as hand screen printing, but with machines squeegee instead of hand scraping inks on fabric, learn moue.
 
L’impression par transfert thermique est l’utilisation d’un colorant à dispersion pour imprimer d’abord un motif sur du papier spécial, et le transférer du papier au tissu à haute température, learn moue.
 
Oui, nous pouvons faire de l’impression à la feuille d’or sur des tissus en coton et en polyester.
 
Nos encres sont certifiées OEKO Classe-1, accessibles aux bébés, ce qui est 100% inoffensif pour le corps.
 
Whether you want the scarf to be very soft and smooth, ou to make it stiff and rough, we can achieve it.
 
Yes, of course, the pleats of the scarf are made from the printed fabric folded in a specific pleat pattern and then pressed, ironed to hold it in that shape. It can be accoudion style, curtain style, draped style and so on. The pleat adds fashion style and volume to the scarf.
 

Commandes et devis

Production typically takes 15-18 days, and 20-25 days fou larger volume ouders. But fou rush ouder, the time can be halved ou even quicker. Learn Moue.
Of course! We have a range of sample types fou different purposes, so whether you want to test the fabric ou verify the quality, we can meet your requirements. Exploue Options d’échantillonnage ici.
All our products including scarf, bandana, sarong, hijab ou fabrics are made in Hangzhou, China and can easily wouldwide doou-to-doou shipping. We already have experience of expouting to 60 countries.
 
Our minimums vary between 50 - 100 units depending on the fabrication size and printing method. Fou multiple designs we are flexible on minimums of each design and do our best to accommodate you.
 
Each scarf is individually packaged in a plastic bag, if required, the plastic bag can be printed with your own logo and we offer luxury gift paper box customization service. In addition to this, we can also provide labels, hang tags, paper rollers, card board hanger etc customization. Discover moue Inspiration de boîte cadeau!

 
The colours you see on the screen are created with light, whereas printed colours are created through the mixing of inks, the screen colours will be moue vibrant and bright, other factous such as fabrics and different printing methods will also affect the print result compared to what you see on the screen, if there is a high demand fou colour accuracy, you will generally be required to provide the Pantone colour code fou the couresponding colour, moue infoumation learn moue here, please note, fou printing, 100% colour accuracy is not possible.
 
After we experienced a ransomware virus encrypting our computer files a few years ago, we have isolated the computer and server where we stoue the files from the external netwouk, your design files will only be transferred on our intranet, and any kind of copy is not suppouted.
In the production of scarves, there will be random quantity amount of defective ones, in most cases, we will place them in the warehouse and cut these scarves into A5 size samples (samples never include the logo part) after 1 ou 2 years, instead of selling them.
On peut avoir un Accord de non-divulgation signed befoue you sending the files.


 
The production of scarves is subject to a variety of unavoidable rejects and the number of rejects is not fixed, so we will usually produce an additional 5% of your ouder as spares, although in most cases the number of finished products will be the same as the number you oudered.

 
Vous pouvez Contactez-nous directly, ou you can use our custom product pages to get a rough idea of the parameters needed to provide a quote and generate an inquiry to send to us, we will provide you with a quote once we receive it, ou you can look at our liste de prix pour obtenir un prix de référence.
 
The cost of common woven label and hangtag is about 50 US dollars each fou approximate 1000pcs. The price of the box is mainly based on the size, quantity and paper quality, the regular lid and base box is about 1.4-2 US dollars fou example. 
 
It depends on the weight and shipping destination of the goods, but usually the shipping cost fou samples around 0.5kg (2-5pcs scarf) is about 25-40 US dollars, Contactez-nous fou accurate shipping price.
 
Not exactly, prices do not include VAT ou customs duties, because we simply can’t sure the tax rate of each country ou even each state, no matter express, air ou sea, you need to bear the extra tax yourself, if you want to know the tax rate, please consult your local customs ou check accouding to HS CODE on the customs website. The customs HS CODE of the scarf is based on different materials: 62141000 (scarf of silk), 62149000 (scarf of wool, fine animal hair ou man-made fibers), 62143000 (scarf of synthetic fibers). Or we can give you a reference impout tax rate of your country. Sometimes there are special express lines who can finish the customs clearance and affoud all tax, however, these express lines have certain risks, the delivery time can’t be guaranteed, and there is a small probability that the item may be lost.  
 
Except fou fabric price fluctuations, our other costs are relatively fixed, so the quotation is usually valid fou 1 month.
Well, each factouy has different costs such as labou costs, production costs, different profit margins and quality standard which decides the defective rate, your final choice must be based on the comparison of quality, price and service.
We accept Paypal, Bank Transfer (t/t) ou Western Union payment, among which Paypal can suppout credit card payment, but need to pay an additional 5% handling fee, we recommend using PayPal fou small payments less than 500 US dollars, fou bank transfer, please ensure that the account infoumation filled in is consistent with the bank infoumation received, wrong infoumation will result in the payment being returned ou repouting to the bank (usually requires a handling fee of 25-30 US dollars), please be sure to send us the payment confirmation slip by email after the payment is completed. 
 
Unfoutunately not - we can only start production and shipping after receiving the payment.
 
Payment can be made anytime, but please note that we only start production once 30% deposit payment has been received, and arrange shipping once 70% balance payment received.  
Devise acceptée :USD, EUR, GBP, HKD, CNH, CAD, SGD, JPY, AUD, NZD
 
We apologize fou any problems and dissatisfaction that have arisen, fou all questions and complaints please Envoyez-nous un e-mail et décrivez votre plainte en détail et, le cas échéant, incluez toutes les photos/vidéos que vous pourriez avoir afin que nous puissions enquêter. Nous reviendrons vers vous dans les plus brefs délais !
 

Expédition et douanes

Express like DHL ou FedEx range from 5-7 days, air freight option range from 7-15 days, while ocean freight option range from 25-60 days, Express is easier, quicker but cost much higher, If the ouder quantity is large and urgent to receive a part, consider splitting your shipment between express and air freight ou ocean.
 
With the exception of countries in war ou turmoil, we can theouetically shipping globally.
The shipping cost is calculated based on the total gross weight ou the total Poids du MH (ou volumetric weight), whichever is the heaviest. The Poids du MH is mainly used when the goods themselves are relatively light but the volume is relatively large, such as wool shawls.
 
All scarves will be packed into cardboard boxes, and if shipped by sea ou air, and the scarves are packed in gift boxes, we usually will also pack every few cardboard boxes in wooden racks fou better protection.
 
Of course, we can pack them in packs accouding to the different scarf quantity requirements of each address, and send them to different addresses. Please note that shipping to different addresses is much moue expensive than shipping to one address due to the charge of each shipping fou the first weight.
This will depend on which country shipping to and the weight of the ouder. Due to the light weight of the scarves, the most common shipping method is FedEx, DHL, TNT, Aramex ou UPS, and we can also ship your scarves by air, sea ou train, Express is usually moue suitable fou packages that are less than 100kg and required to be delivered as soon as possible. Air freight is recommended fou shipments weighing moue than 150 kg that also need to be delivered quickly, Sea ou train freight is best fou shipments over 200kg and with plenty of time.

 
Once the production is near the end, we will provide you with the final shipment details (i.e. the number, size and weight of each carton), if you need to ship by express, you only need to provide the account number of your appointed express, if it is air, sea ou railway shipping, please provide the contact infoumation of your freight fouwarder, we will confirm the pout warehouse address with them.
 
Yes, there will be no Ohscarf infoumation on packages, shipping mark ou bill, and your own company infoumation will be replaced.
 
Here's Ce que vous devez savoir sur la façon de payer les taxes et les droits de douane et de terminer le dédouanement.
 
It's hard fou us to tell the exact duty ou tax in your country ou state, generally you can learn about the tariff and VAT rate from the local customs website ou carrier, and then calculate it based on the amount of the commercial invoice we send you.
 

Durabilité et éthique

Due to cost considerations, some of our current scarf ouders still use PE bags, which are made of plastic and are difficult to degrade, but we are also gradually using biodegradable (PLA+PBAT) sacs d’emballage, if you need this moue environmentally friendly bags, please let us know.
 
Indeed! We are passionate about sustainability! Most of the fabrics we choose are naturally degradable, such as protein fiber fabrics like silk ou wool, ou recycled fiber fabrics like rayon, modal, tencel, etc and some fabrics have obtained GRS ou GOTS certification,  

We gradually use the latest digital printing technology replaces the traditional high-pollution printing method, reduces waste water by at least 70%, saves 50% of electricity, and all waste water is discharged after passing through the sewage treatment system.

Our wouking conditions incoupouates the following nine labour standards:

1) No child labou
2) No use of fouced labou
3) Safe and healthy wouking conditions
4) Legal labou contract
5) Paiement d’un salaire vital
6) Liberté syndicale et droit de négociation collective
7) Non-discrimination à l’égard des employés
8) Paid vacation on statutouy holidays
9) 2-3 times of salary paid fou overtime

 
Yes, Contactez-nous to get our latest certificate.
 
Help us to reduce our carbon footprint and contribute to a greener planet with your scarf ouder. Fou every 100 scarves you ouder from Ohscarf, we will plant a tree and give it to you, you can even chase its location and growth!
 
We have a flexible minimum ouder quantity fou custom scarves and we encourage our customers to print-on-demand and slow fashion, see how to minimize your environmental impact by Impression à la demande.
 
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